Introduction：
1、How to Recover a Hacked Facebook Account
2、Your Facebook Account Was Hacked. Getting Help May Take Weeks — Or $299
How to Recover a Hacked Facebook Account ♂
Losing access to your Facebook account is a distressing experience. To help you regain control, we at Hacked.com have compiled a comprehensive guide following our best practices on how to recover a hacked Facebook account.
Although we can’t cover every possible scenario in this article, our goal is to offer the most helpful guidance.
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Be advised! We at Hacked.com have discovered multiple Facebook support scams where scammers claim to be Facebook or Meta support agents. Do not fall for this trick. Learn more about it here or watch the video below:
You should also avoid chat services where they charge you a minimal fee to get “live chat support from an expert” where they fake a live person which is an AI, and after a week or two they charge you up to 50 USD per month for the service and giving you a hard time to cancel the subscription. Some of these are:
Now, let’s start with our guide below.
If you receive an email from Facebook about suspicious behavior, take action immediately. The longer someone has access to your account, the more likely they’ll be able to change essential information, making it harder for you to regain control.
Go through all of your Facebook security emails and follow the instructions immediately. Click “Change Password,” “Secure your account,” and any other links that might help you regain access to your hacked Facebook account.
Do not create a duplicate Facebook account. This will make it much harder, and sometimes impossible, to recover your original Facebook account.
If you can still access your account, change your password immediately. Follow our video tutorial or written instructions below:
Log into your Facebook account, click the dropdown arrow at the top right of the screen, then select ‘Settings.’
Now click ‘Settings & Privacy.’
Then click ‘Settings.’
In your account settings, click ‘See more in Accounts Center’ on the left side of the screen.
Then click ‘Password & Security’ on the left side of the screen.
Enter your current password and your new password twice to confirm it. We recommend using a password generator and password manager for security.
We also advise enabling Two-Factor Authentication (2FA) to enhance your account security by adding a two-step verification system. This makes your account almost unhackable. We recommend using an authentication app such as Google Authenticator over SMS codes.
If a hacker has changed your Facebook account password and the associated email, you might think all hope is lost. However, there are still ways to retrieve your Facebook account. Even if the hacker has added a Two-Factor Authenticator or your account has been disabled, you can still recover your Facebook profile.
The most reliable way to recover your Facebook account is to carefully read all the security email notifications sent by Facebook and follow their instructions. Ensure to click on email links only from the sender “Facebook” or “facebookmail.com.” If the links in the emails, such as “Secure your account” or “Change your password,” don’t help, you can follow the rest of our Facebook recovery tutorial below.
If your password is no longer working and you suspect someone has changed it, use Facebook’s account recovery options. Watch our video instructions below:
Go to the Facebook login page and click ‘Forgotten password?’
Enter your account’s email address or phone number and click ‘Search.’
Log in via your email, Google account, or telephone number, then click ‘Continue.’
Enter the code you received via text or email and click ‘Continue.’
Enter your new password and click ‘Continue’ to confirm.
If none of the other methods work, report the hacked account directly to Facebook.
Go to the hacked account report page, and click ‘My Account Is Compromised.’
Enter your email address or phone number, then click ‘Search.’
Enter your most recent password and click ‘Continue’ to report your account. Facebook may provide you with further instructions to aid in account recovery.
Facebook may request that you upload a photograph of your ID to prove your identity.
If the hacker has added Two-Factor Authentication, it is still possible to bypass it. When you try logging in and are prompted with the screen below, click “Need another way to authenticate.” Then the following pop-up should appear:
Click on either “Submit a request to Facebook,” “Try another way,” or “Other Options” and “Get More Help.” It will then ask you to add a new email, which you may have to confirm, and then you must upload a government-approved ID. Once you have submitted this form, you should receive a response within 48 hours to one week.
We at Hacked.com discovered in July 2024 what might be a new Facebook error when trying to bypass the hacker’s two-factor authentication.
After submitting your ID to get by the hacker’s two-factor authentication, Facebook sends you an email with an option to ‘get back into your account.’
Usually, this is the final hurdle to recovering your hacked Facebook account. You click ‘get back into your account’ then select a few important options and you’re back in.
Lately, however, there’s been some sort of Facebook glitch where they send people in a loop that goes right back to the hacker’s two-factor authentication. It is not supposed to do this, but it’s been happening to many of our clients the past month.
We are currently monitoring this situation and testing ways to get past this. We have found that the people who have eventually gotten past this step clicked the button ‘Get back into your account’ from the phone they used Facebook with.
There also appears to be a strong correlation between accounts with this glitch and accounts that are no longer visible on Facebook. This suggests that these accounts may be having these troubles because they are actually disabled. If that is the case, your best bet would to set up a call with us to try to recover the disabled account.
Here are the best Facebook recovery links to try to gain access to your hacked Facebook account:
If you’ve recovered your Facebook account, you should follow our account security guide to keep it safe.
If you cannot locate your Facebook account since the hacker has changed your email and phone number, try these instructions:
Go to https://www.facebook.com/login/identify or https://www.facebook.com/hacked, where you’ll see the following prompt:
Try to find your hacked Facebook account by searching for the following:
If neither of these options works, then do the following:
If no email or phone number is listed under your hacked Facebook account’s About Me section, ask your friend to go to your profile again on a computer and copy your URL. Here is an example of what a Facebook profile URL looks like:
Add this full URL to the search bar to find your account. If that doesn’t work, try to copy the last section of your profile URL, like “jonasborchgrevink,” as seen in the image above, and search for that.
If you cannot recover your Facebook account by following the instructions in this article, you may want to consider getting professional guidance. You might be experiencing Facebook’s cycle of death as described below:
If you have tried everything above and feel you are getting nowhere, we recommend scheduling a remote video session with one of our security experts here.
Your Facebook Account Was Hacked. Getting Help May Take Weeks — Or $299 ♂
Angela McNamara's first hint that her Facebook account had been hacked was an early-morning email warning that someone was trying to log into her account.
"If this is not you, don't worry, we're keeping your account safe," she recalls the email from Facebook saying. But her relief only lasted a minute, when another email arrived, saying her password had been changed. Then another, notifying her that a two-factor authentication — an extra layer of security — had been set up for her account.
"And then from there I'm just like, 'OK, it is gone,' " said McNamara, who lives outside Toronto. She tried Facebook's automated process to recover her account: getting a backup code, resetting her password. But nothing worked.
This has been happening to a lot of people lately, and the experience has left many users nearly as frustrated with the social network as they are with the hackers. In July, NPR received 19 emails from listeners complaining that their Facebook accounts had been hacked or disabled. People share similar tales of woe on Reddit forums and Twitter every day.
Some became so desperate that they shelled out hundreds of dollars to buy a virtual reality headset in an attempt to get Facebook to restore their accounts.
Before going to extremes, many hacking victims try the usual routes to get customer service but quickly find out it seems impossible to reach someone at Facebook to help fix the problem.
"Facebook didn't have a phone number to call. There was no email to email," said Jessie Marsala, who lives outside Chicago and emailed NPR in early July about her situation.
When Marsala got hacked, she tried dialing Facebook's headquarters in Silicon Valley. But that number yields a recording that says, "Unfortunately, we do not offer phone support at this time."
Instead, Facebook tells users to report hacked accounts through its website. The site instructs them to upload a copy of a driver's license or passport to prove their identities. But the people NPR spoke with said they had trouble with every step of this automated process and wish Facebook would offer a way to reach a real person.
"I sent these forms in morning, noon and night, multiple times a day," Marsala said. "Nobody got back to me, not once."
Victoria Floriani of Jersey City, N.J., only got Facebook's system to accept her driver's license after she covered up everything but her name and photo with a Post-it note — a tip she came across on Reddit. After two weeks of trying, it was the breakthrough she needed to get her account back.
Facebook said that because of the coronavirus pandemic, it has fewer people available to review IDs. It uses artificial intelligence, too, but its help center warns that reviews "may take longer than usual."
Facebook spokesperson Gabby Curtis told NPR in a statement that the company's help center is available 24 hours a day to assist people with problems and report issues. But Curtis acknowledged, "We also know that we need to keep improving in this area and plan to invest more in the future."
Brandon Sherman of Nevada City, Calif., followed a tip he found on Reddit to get his hacked account back.
"I ultimately broke down and bought a $300 Oculus Quest 2," he said. Oculus is a virtual reality company owned by Facebook but with its own customer support system.
Sherman contacted Oculus with his headset's serial number and heard back right away. He plans to return the unopened device, and while he's glad the strategy worked, he doesn't think it's fair.
"The only way you can get any customer service is if you prove that you've actually purchased something from them," he said.
When McNamara, the Facebook user in Canada, first heard about the Oculus trick, she thought it was a joke. But she said, "Once I started thinking about it, all my memories, I really realized that I wanted to do whatever possible to get it back."
So she, too, ordered an expensive gadget she never planned to use and returned it as soon as she got back into her Facebook account.
(A warning to anyone thinking about trying this — other Reddit users have said they tried contacting Oculus support but were unable to get their Facebook accounts restored. Also, last week, Facebook said it was temporarily halting sales of the Oculus Quest 2, which retails starting at $299, because its foam lining caused skin irritation for some customers.)
Losing Facebook may seem like a minor thing, but it can have real consequences.
"The very first concern, after realizing that I was getting hacked, is that these folks might be able to gain access to my business's bank account," said Ben Coleman in Fall River, Mass. "That would be a disaster."
Coleman's day job is teaching math and technology to kindergarteners through 12th-graders, but he also films videos with drone cameras and writes books about how to fold origami bonsai trees. For both ventures, he relies on Facebook to reach customers.
Coleman managed to lock his Facebook account before the hackers could gain control. But he wasn't able to unlock it — so he lost access to everything.
For Jon Morgan in Shepherd, Mich., it got worse. Hackers used his Facebook account to vandalize the page he helps manage for his town's maple syrup festival. Facebook disabled Morgan's account — so now he has lost access to a lot of family photos, including of his son who passed away this year.
Morgan said the episode has made him realize just how embedded Facebook is in his life.
"We think of it as a kind of like a plaything or something for fun, but people share news on it, people get their news from it, it's a photo album," he said. "I think what I've kind of learned from my experience is, I really need to think about how I'm using it ... and what it means to me to lose it."
After NPR got in touch with Facebook, it sent Coleman and Marsala links to unlock their accounts and is giving Morgan another chance to appeal the disabling of his account.
Facebook said it has not seen a recent uptick in hacking, and it's not clear who is behind the hacks people contacted NPR about.
Many attempts to hack social media accounts are financially motivated, said Jon Clay, vice president of threat intelligence at cybersecurity firm Trend Micro.
A hacker may try to scam the user's friends and contacts to give them money, he said, or sell accounts on the black market.
Clay said other hackers want to steal Facebook accounts to spread disinformation, about topics such as the 2020 election or COVID-19.
"The fact that social media is now a big part of everybody's lives [means] it is a major target," he said.
Related questions
When encountering discussions about hiring a hacker in online blog comments or similar forums, it’s critical to approach the topic with caution and awareness of the risks involved. Below is a breakdown of key considerations:
1. Legality and Ethics
- Illegal Activity: Hiring a hacker for unauthorized access (e.g., hacking social media, emails, or systems) is illegal in most jurisdictions. Participating in such activities could lead to criminal charges, fines, or imprisonment.
- Ethical Concerns: Even if motivated by personal reasons (e.g., suspicion of a partner, recovering an account), unauthorized hacking violates privacy and trust.
2. Scams and Fraud
- Fake "Hackers": Many online offers in blog comments or forums are scams. Fraudsters often take advantage of desperation by demanding upfront payment and disappearing.
- Blackmail Risks: Sharing personal information or payments with strangers could lead to extortion or identity theft.
3. Blog Comments Are Not Trustworthy
- Fake Endorsements: Comments claiming success with hackers are often fabricated to lure victims.
- Malicious Links: Links shared in such comments may lead to phishing sites or malware downloads.
4. Safe Alternatives
- Ethical Hackers: For legitimate cybersecurity needs (e.g., securing a website), hire certified professionals through platforms like Upwork or HackerOne.
- Account Recovery: Use official channels (e.g., "Forgot Password" tools, customer support) to regain access to accounts.
- Cybersecurity Experts: Consult licensed IT professionals for issues like data breaches or network security.
5. Reporting Suspicious Activity
- Report blogs or comments promoting hacking services to the platform moderators or authorities like the FBI’s Internet Crime Complaint Center (IC3).
Final Advice
Avoid engaging with any service promoted in blog comments claiming to offer hacking. Prioritize legal, ethical solutions to avoid severe consequences. If you suspect a security issue, seek help from legitimate cybersecurity resources.
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